Refund Policy

Credits returned automatically

When you confirm a video, its price in credits is held. If the video cannot be generated or saved for a technical reason, the held credits are returned to your balance automatically. You do not need to ask. Your billing page shows the return.

What is not a technical failure

A video that was generated and saved has been delivered, even if you do not like the result — for example because the face, pose or motion is not what you hoped for. These cases are not refunded automatically.

Refunds of a payment

Payments are processed by Waffo, our payment provider and merchant of record.

• You can ask for a refund of a credit pack whose credits are unused. Contact us with your order number: support@makehotellobby.app.
• When a refund is made, the unused credits of that pack are removed from your balance. For a partial refund, a matching share is removed.
• If some credits of the pack were already spent, or are held for a video in progress, we review the request individually.
• Refunds go back to the original payment method. Timing depends on your bank or card issuer.

Chargebacks

If you dispute a payment with your bank, we review the order and the credits from it. Please contact us first — it is usually faster.

Your statutory rights

Nothing here limits rights you have under the consumer law of your country.