Support

Contact

Email support@makehotellobby.app. Include the email address of your account and, for a payment question, the order number from your billing page.

Signed in? You can also open a support ticket.

Common questions

My video failed. Did I lose credits?

No. When a video fails for a technical reason the held credits are returned automatically. Your billing page shows it.

I paid but see no credits.

Credits are added when the payment provider confirms the payment, usually within a minute. If they have not arrived after 15 minutes, contact us with the order number.

How do I delete my photo or video?

Open My videos and choose Delete. Your photos and the video are removed; your billing history is kept.